F.A.Q

Order Information

Weather Delays
There is a possibility that your shipment could be delayed due to seasonal storms. To guarantee you are aware of all weather setbacks, please review the carrier sites often for their latest service alerts.
DHL
EMS
ePacket
Please Note: We are unable to expedite shipments that are delayed and apologize for any inconvenience these delays may cause. To obtain the most current tracking information for your package, please use the links provided above. If you have any additional questions regarding the delay of your package, we ask that you please contact the carrier directly.

View Your Order/Invoice
You should receive an order confirmation email that includes your invoice within 24 hours. If you do not receive a confirmation email you can access your invoice by following the below steps.

Sign in to your account.
After you are logged in, locate "Order Status" on the left side navigation menu and click [View] next to All Orders. Locate and click the order number you wish to review.
Order information will be available for printing.

Request to Stop or Change Your Order

How do I Cancel or Change my order?
If you have placed an order within 24 hours and would like to make an update we will attempt to make this change.
Please Note: Customized items cannot be canceled or changed once your order is placed.
These changes can include:
Cancel an Item
Cancel an Order
Change Shipping Address
Change Shipping Method

Please follow the instructions below:
1.Contact us and advise us of the change you would like to make by submitting our Email Us form.
2.Please provide us with detailed information on what you would like for us to modify on your order.
3.A member of our Fan Services team will contact you as soon as we receive your request.
Please Note: We cannot guarantee that your order can be changed once it has processed through our order system.

Placing Your Order
Before ordering please read the following:

Can't find an item?

We only display items that are in stock and available to be shipped (except when shipped from the manufacturer). If it's not on the site, it's not currently in stock. We can't accept orders for items that are out of stock.

Can't find your size?

All available sizes for a particular item are displayed on the product detail page. If the item is no longer available in a certain size, that size will be grayed out. We are constantly adding new products daily and work hard to ensure our website has the most updated inventory. Please continue to review our online catalog for any updates.

Lost Package

What do I do if my order is lost?

If the delivery timeframe has passed and/or the tracking on your order shows delivered and you have not received your package, we will be happy to process a replacement or a refund.
Please note: All lost packages must be reported within 45 days of your order's ship date. If we are notified of a lost package after this timeframe, we will be unable to process your request.
If you are reporting a lost package, please ensure the following steps are taken prior to contacting customer service.
Check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed. Check with your local postal office or customs office, as they may be holding the order for payment of customs fees.

If you are still unable to locate your package, then please follow the instructions below:
1.Contact us and advise us of the order that is lost by submitting our Email Us form.
2.Provide us with information regarding your order, including the confirmation number as well as the shipping address
3.Please also note in your email that you did complete the above steps when attempting to locate your order as well as if you would prefer a refund or a replacement for your lost package.
A member of our Fan Services team will contact you as soon as we receive your request with a replacement order number or refund confirmation.